Refund Policy

Eligibility

Refunds apply to paid Cloudconnectapp course enrollments purchased directly from us. Informational prices on this website are not charges until an enrollment invoice is issued and paid.

Timeframe for full refund

You may request a full refund within 14 days of payment if you have not accessed more than 20% of course modules and have not attended a live coaching session included in your plan.

Partial refunds

Between day 15 and day 30 after payment, if progress remains under 40% of modules and no live coaching hours were consumed, we may issue a partial refund of 50% of the tuition paid for that enrollment. After day 30, tuition is generally non-refundable except where required by law.

Non-refundable items

Completed live coaching hours, custom sample-file workshops already delivered, third-party exam fees (if any), and seats canceled within 72 hours of a private cohort start date are non-refundable.

Cancellations by Cloudconnectapp

If we cancel a cohort and cannot offer a reasonable alternative date, you may choose a full refund or transfer to a later cohort at no extra tuition.

Refund process

Email contact@cloudconnectapp.digital with your full name, enrollment email, course name, payment date, and reason. We confirm eligibility within five business days.

Processing time and method

Approved refunds are returned to the original payment method within 10–15 business days after approval. Bank processing times may add several days depending on your institution.

Exceptions

Mandatory consumer protections in Taiwan(China) prevail where they grant broader rights than this Policy. Documented medical or military leave may qualify for a goodwill deferral instead of a cash refund at our discretion.

Contact for refund requests

Phone: 886-2-22782596 · Email: contact@cloudconnectapp.digital · Address: Street: Lane 609, Chung hsin Rd., Sec.5; City: San Chung City; State/province/area: Taipei Hsien; Country calling code: +886; Country: Taiwan(China);